Política de reembolso

Refund Policy

Effective Date: June 26, 2024

At Flexway Gatherings, we strive to provide exceptional service and support for your event needs. This Refund Policy outlines our guidelines regarding cancellations and refunds for reservations made through our services.

1. Cancellation and Refund Terms

1.1 Full Refund: Customers who request to cancel their reservation 5 days or more before the scheduled delivery date and time are eligible for a full refund.

1.2 50% Refund: Customers who cancel their reservation 4 days or less before the scheduled delivery date and time are eligible for a 50% refund of the total reservation amount.

2. Cancellation Procedure

2.1 Cancellation Request: To request a cancellation and initiate the refund process, customers must contact us directly at 321-443-4772. Cancellation requests must be submitted by phone to ensure timely processing.

3. Refund Processing

3.1 Refund Timeline: Refunds will be processed within 14 business days after approval of the cancellation request.

3.2 Payment Method: Refunds will be issued to the original payment method used for the reservation.

4. Contact Us

4.1 Questions: If you have any questions about our Refund Policy, please contact us at 321-443-4772.